Tier 1 Service Management
- Real-time online service management portal addresses the needs for timely and accurate call management processes for both reactive (customer operator initiated service request) and proactive (monitored device initiated service request).
- Service requests will be attended by our assigned specialist within 15 minutes depending on the entitlements and will be managed through via Breez until the completion of the call Technical and Sales contents
- Customised views for customers, service desk and technicians
- Automated importing
- Field-based updating by technicians, instantly visible. Supports all platforms
- Smart-prompting of next expected step/s
- Integrated billing and automated reporting