- Local Technical Account Manager(s) and Customer Liaison Manager(s) for specific regions.
- Relationship/Account management team for each country.
- Single Management point for multi-country agreements.
- Quality accredited service delivery processes.
- Service desk tiers: Tier 2: non-enterprise volume equipment and field management.
Tier 1: enterprise server and storage support services.
Options for accessing the service desk:
- Phone Support direct to Blamac Services remote technical services team (toll free support number(s) in each country)
- EDI –Depending on its monthly volume transactions, Blamac Services will work with client to implement EDI between Blamac Services management system to and from client system.
- Online lodgement via Customer/Partner service portal from client system.